Support

Before contacting Willert with a support question, please make sure you have read the relevant sections for your question from this documentation. You can use the Alphabetical Index to locate the question related sections of this documentation. Also, make sure you have read the Readme.txt file which came with your framework.

On the Web there are also different resources that might help you to find a quick answer to your question:

Contacting Willert Software Tools' Support Team

Willert Software tools handles support questions following a defined process to prioritize support questions and answer as soon as possible.

Please contact us, following these guidelines:
You will soon receive a confirmation email which includes a unique id for your question in our support ticket system. Please include the ticket number (e.g. WST-123) in the subject line of every additional email you send us regarding that topic. After receiving an answer from our support team, please send your replies to support@willert.de again. Following our process, the mail will be handled as soon as possible by the support team even if the team member you last heard from is currently unavailable.

Attachments

You should think about attaching one or more of the following files to your support email you send to support@willert.de, to enable us to quickly find a helpful answer: